The role of librarians in enhancing user experience at Birat Medical College(BMC)
No Thumbnail Available
Date
2025-09
Authors
Advisor
Program batch
Journal Title
Journal ISSN
Volume Title
Publisher
Central Department of library and Information Science,T.U.Kirtipur.
Abstract
This study examines the role of librarians in enhancing user experience at Birat Medical
College (BMC), Nepal, focusing on factors influencing satisfaction and strategies to
improve library services. Employing a mixed-methods approach, data were collected
through structured surveys (100 participants) and in-depth interviews with librarians and
frequent users. The research aimed to identify gaps between user expectations and service
delivery while assessing the impact of librarians’ roles in fostering academic and research
support. The key findings revealed that user satisfaction is strongly linked to three factors:
accessibility of digital resources (e.g., online databases), librarians’ professional
competence and approachability, and the library’s physical environment. Participants
emphasised the need for expanded digital collections, extended operating hours, and
modernised infrastructure. The study underscores librarians’ evolving responsibilities,
including facilitating information literacy, guiding research, and managing digital tools.
Based on these insights, the study recommends prioritising regular professional
development for librarians to align with technological advancements, allocating increased
budgets for digital resource acquisition, and renovating library spaces to create a more
conducive learning environment. These measures aim to bridge service gaps, enhance user
engagement, and strengthen BMC’s library as a cornerstone of academic success.
Keywords: Birat Medical College, Digital Resources, Librarians, Medical Libraries, User
Experience
Description
This thesis written about users experience at Birat Medical College
Keywords
Birat Medical Medical College, Digital Resource, Librarians, Users experience
Citation
Kafle,Anjana(2025).The role of librarians in enhancing user experience at Birat Medical College(BMC). [Master's thesis,T.U]. https//elibrary.tucdlis.edu.np/