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Submission of 2017 A.D.

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https://hdl.handle.net/20.500.14573/104

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    USERS’ SATISFACTION IN KATHMANDU UNIVERSITY CENTRAL LIBRARY
    (2017) Adhikari, Devraj; Mr.Bhim Dhoj Shrestha
    This thesis entitled "User satisfaction in Kathmandu University Central Library" has been carried out as one of the requirements for the Degree of Master of Arts in Library and Information Science, Tribhuvan University. Objectives of this study are to see the satisfaction of users in KUCL. Review of 13 different national and international literature related to this topic has been done. The research is focused on the study of user satisfaction in Kathmandu University Library, Dhulikhel, Kavre. The population has been selected from Kathmandu University Library students, faculties/ researchers and non-teaching staff. The questionnaire has used to make them fill for the purpose of data collection. The presentation of primary data has been done in tables and figures to understand the study easily to reach for the conclusion. The study was done in 51 respondents. After conduct of the research, the researcher has found that the some users are satisfied but some users said they are not fully satisfied. Textbooks and reference books are the interested field of the users which are followed by research journals, magazine. The majority of users are believe that KUCL does not have sufficient collection that meets their needs and facing problems in KUCL while searching for different library materials. Each and every student was aware with the circulation rules and regulation of the library. Library should provide effective orientation to the new users. Mostly users are agreed that the existing opening hour of the library is convenience. Finally, the summary of the work with conclusion and some recommendations have been presented. The recommendations include improved internet access, more number and varieties of reference books and journals, electronics resources and other facilities